Goldstein Chrysler Jeep Dodge Ram
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Dealership Service Review
service Rating
Go somewhere else for service
Written by 10/20/2012
onI purchased a used car from this dealership and had issues both times I went back within the first 30 days.
The week following my purchase, I had a windshield molding issue that was quickly fixed, however, the technician left grease all over my leather seats. This is after he told me he was clean and not to worry about getting the interior dirty.
(dealer does not provide seat protectors for the techs)
He left so much grease on the drivers seat that it took their detailer 20 minutes to clean it off. I then took the car back 2 weeks later for my "30 day inspection" and to have a repair done that was promised at the time of purchase.
Not only was the repair never done, but when I brought it to the attention of the asst service manager, he told me he was not aware of the repair even though it was written up on the repair order in his hand.
To make matters worse, he did not believe me telling me that he would have to verify the agreement with my sales man and then, if I wanted to leave the car another 2 hours (after waiting 2 hours), they would be able to make the repair!
I'd seriously consider getting your car serviced somewhere else!!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No