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Hillside Honda


13907 Hillside Ave, Jamaica, NY 11435 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (2) No (1)
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Dealership Sales Review

1 out of 5 starssales Rating
Run away. [non-permissible content removed]
Written by Aleks123 on 03/15/2015
I came to Hillside Honda to lease a new car. The salesperson that greeted me was helpful and nice. I selected a car I liked and we talked about the price. Again, everything went well I decided to sign the lease. As soon as I said that I am buying and supplied my personal info, things started to go downhill. When we talked about the price, we agreed on $0 down. Suddenly, more than $4,000 of some mysterious fees and charges appeared on my bill. Also, the finance guy (an older and very short Pakistani guy - I do not know his name – he never introduced himself) tried to charge me more than $2,000 in sales tax. I said, “how is it $2,000 when the lease is $179 a month for 36 months? The total price is $6,444 ($179 multiplied by 36). So, the tax should be 8.875% of that amount, or $572.” The finance guy says, oh my mistake. Nice mistake! As we argued about the price, the salesperson said, “let me have your credit card to make sure you have serious intentions to purchase the car.” I almost did that, but then I suddenly realized that I read about this trick in some of the reviews about Hillside Honda. So, I firmly said No and said that I am leaving. Afraid that they will lose a sale, the salesperson and the short finance guy backed off and agreed that I will pay the Finance Fee of around $600 (a legitimate fee charged by Honda Finance), Destination Fee of around $800 (again, a legitimate fee), Title and Registration Fee of more than $300 (overpriced Hillside Honda fee, but I was so tired by that time I agreed to pay it), and the sales tax of $572. So, I got my car, but the entire experience was very stressful and left a sour taste in my mouth. I am afraid that Hillside Honda still somehow cheated me. I am afraid that when the time comes to return my car, they will get me with some clause buried in the fine print. I deeply regret that I did business with Hillside Honda. I should have walked out of the door right when I saw the fraudulent charges in my bill.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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hillside_honda on 03/20/2015
Dealer Response
Thank You for contacting us regarding your experience. We are so sorry to hear that you feel that you did not have a positive experience  with us. Your satisfaction is our ultimate goal as we aim for 100% customer satisfaction. We are able and ready to work with you to help find a complete remedy for your concerns. Please be sure to contact us so we can address this issue. And again, we greatly apologize for any inconvenience caused - 718-657-7810 ext 452. Thank You
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