Audi of Huntington

From the moment we walked in the door, we had a very negative experience. Nobody bothered to say hi so we were left to walk the floor looking at cars. I had to approach the receptionist who wanted to know if we had an appointment. We didn't, so she treated us like people who show up at a packed restaurant on a Friday night - very cold and condescending. But this is a car dealership with only one other family shopping at the same time and plenty of employees sitting at their desks in the far back looking at their computers. When we finally got to a sales rep and started the test drive, we were given a dirty sales loaner car. He kept on trying to downsell us from a Premium Plus into a Premium saying the base options are enough and the subscription for the advanced services are too expensive, and no one pays the monthly fee to keep them active. Then he proceeded to turn off the Auto stop-start on the car saying that it jerks the car too much and most people turn it off anyway. We left the dealer really disappointed and super underwhelmed. To add to it, we got a few form letters over the next two weeks that were so informal - they even referred to me throughout as my first name and middle initial. Super odd. Needless to say, we did not buy a car from them. We will never go back to them. And we have told all of our friends about the experience.