Pine Belt Nissan of Keyport

Unfortunately there is no 0 star possible or -10 star possible I leased a new 2015 Pathfinder SL Tech from this dealer on January 10th, 2015. While negotiating the price of the vehicle, we had come to an agreement that the dealer will install a Dual DVD Head restraint entertainment system and roof rails inclusive in the deal, however, the accessories weren't in stock and would had to be installed a week later. After the accessories were installed, I found out that Dual DVD Head restraint is an aftermarket product rather than a Nissan product while the roof rail was Nissan product. The installed DVD monitors do not function the same way as was perceived by me in Nissan's website and advertisements, and the installed DVD monitors do not match the rest of interior of the car and hence spoils both functionality and look. Upon taking up the matter with the dealership, I was told that the deal was originally done with an aftermarket product, however, they accepted that it was their fault of not informing me of the same. Note that roof rails installed were Nissan though, however, strange. They refuse to install Nissan DVD monitors, and asked me to pay extra $1000 to get that instead. They are offering to match the color of the head restraint with the rest of the seat and claiming that the installed product should behave just like Nissan product, which is not the case. I had also involved Nissan consumer affairs who could not resolve the case and to them dealership told that if I paid $800 extra they would install Nissan DVD monitors, something is really fishy here. Besides they are tricking me to pay extra for something which I was already tricked into believing that I had already paid for. This has caused me endless agony and sleepless night. I feel deceived and now I feel stuck with a car which doesn't fit all my requirements for next 35 months. And, since they have accepted that they didn't inform me (withheld information) about the product being aftermarket at the first place, it's their responsibility to mend it. It's an implicit understanding of all the customers that the accessory they find in manufacturer's website and ask the dealer to install during a new car purchase will always be OEM. Stay away from this dealership. And if you are unfortunate enough to land yourself there, make sure you get every nickle and dime and nut and bolt mentioned in paper works. These are very clever people you are dealing with, so be extra cautious. The DVD monitors they got me installed, cannot be played with the in-dash DVD player, and I am not sure how on earth they expect my small kids to load, change tracks to enjoy the movies their daddy got them. While the Nissan product that I had seen and believed purchasing, can be played individually or via in-dash DVD, both. The sales person was Steve Lanman and his sales manager Nick Cataldo (who in fact is the most rude person I met in my entire life) These people donot understand what it means to be a customer and how customer satisfaction and after sales experience is important for any business. We have, in fact, already advised couple of friends who were in talks with this dealership, against it, and they have turned to Edison Nissan. And I am sure, me and my social circle will continue doing that in future.