Gateway Kia of North Brunswick
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Dealership Service Review
service Rating
Helpful and Friendly
Written byon 10/06/2015
Jennifer, the service rep was very helpful and friendly. When I took the car in, I thought I was only getting the AC system checked out, as it did not produce cold air. I was going to wait for the car. The Kia service staff identified an additional issue with the cooling system which need to be addresses. Jennifer arranged for a rental car so I could leave the car to be fixed. I live 40 miles from the dealer and would not have been able to leave the car, without the loaner. The car was ready to go early the next morning. Jennifer also told me details on my extended service plan which I was not aware of. Jennifer is a valuable employee, thank you! Jude T., Jersey City
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes