FIAT Of Maple Shade

I went there to look at a used minivan I saw online for $11,995. When we sat down to discuss price, the salesman said the van was $13,995. The difference was "dealer costs" (whatever that means). After I got up and started to walk out the manager came over, We eventually agreed to the $11,995 plus they would install a trailer hitch an I would pay half. Next day went to pick up the van and finalize the paperwork and the price was back up to $13,995, no trailer hitch on the van! Long story short, we got back to $11.995 but they would onl;y take off $75 for the trailer hitch. I bought the car anyway rather than start my search all over but this was the slimiest way to do business I have ever experienced. I see other reviews online where they did essentially the same thing to other buyers so this seems to be a normal practice for them. I wouldn't be surprised if what they are doing is illegal. DO NOT go there unless you want to get the same treatment.