Jack Daniels Kia
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Dealership Service Review
service Rating
no hlep
Written by 11/05/2015
onI want to pay BMW 535 xi I like the car but it has check engine light on and brake light and ABS light and 4×4 light on then they told me the shop will check the car then we will call you when it finished they called me and when i saw the car it has same lights on he said it will disappear after 15 mi I did the paperwork for the car and take it then after 15 mi the light never disappear and start bad noise coming every time I try to drive the car I called the KIA dealer they was UN professional at all anyway I get appointment on Monday they take my BMW and give me loner car to drive ( KIA ) after 4 days they said sorry we can't figure out what's wrong in the car we gonna send it to BMW the finance manger talk to me yesterday and he said someone will call you in minutes until today no body called me honestly that's the worst costumer service I see jack Daniels fair lawn
and now paying for BMW and driving KIA
UPDATE 10/27/2015 the service manager told me yesterday we still don't figure out what we have to do and i still paying BMW and driving kia
UPDATE 10/29/2015 the service manager told me yesterday we still don't fix it yet and i still paying BMW and driving kia
i wanna know what kind of game you guys doing my car is 10 dayes and now they say waiting for check to fix i need my car today if no one answer i will go to police report today
10/29/2015
11/2/2015
Now the deal is if will take more time to fix 5 hours job i will call the bank to stop the payment because I never drive the car since i pay it and will call the insurance company stop it and the and the warranty company just to tell them the car broke from second day then keep the car with you forever
up date 11/4/2015 still never fixing my car
UPDATE 11/5/2015 the service manager told me yesterday we still don't figure out what we have to do and i still paying BMW and driving kia
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable