Joyce Honda

I usually don't post reviews but this place has horrible customer service when resolving an issue. There are Honda dealers everywhere so I recommend shoping somewhere where the customer comes first. I responded to an add they posted for a honda odyssey touring ELITE and when I arrived the sales women confirmed it was a touring elite as she showed me the car. I am a busy business owner myself, so I did a short test drive and the car performed well. The car was for my wife. They then ran me a blue book value for a touring elite to show that the car was priced well. I came back and purchased the car. When I got home i realized a few of the features that were in the elite were not in the car. I realized they sold me a touring instead of a touring elite. When I called about the issue and showed them the add they told me that the add was a mistake and shouldn't of said that. When i asked about their sales women confirming the car type they said "well she's new". I feel like a was duped into thinking i was getting a better deal then I actually got. The VP was to busy to discuss rectifying the issue so he turned me to his manager Joe. He was apologetic especially when i sent him the add. But made very little effort to make it right offering to buy me a dust buster. As if that would take the place of the central vac that came with the elite. I told him I didn't want any money back even though i feel i overpaid for the car. I told them if they installed a hitch for me I would consider the matter resolved. Would of cost maybe $200 for them to do. After all they certified the car by doing almost no maintenance on it. So it was not like they had a lot of money into the car. I told Joe I I don't need the money but it is the principle. Joe said he would find out if they could do it and call me back. I left a few more messages and Guess what "NO Callback" big surprise! This is how their manager deals with issues..no response. Not even a callback saying they couldn't do it. What horrible customer service!! I am going to cancel my additional warranty i purchased from them. I would never shop here again and neither will my friends or family!!! A $200 expense will cost them a ton of business in the future!