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Nashua Hyundai


140 Daniel Webster Hwy, Nashua, NH 03060 (map)
Today 8:30 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
DO NOT Let Their Service Department Near Your Car!
Written by michst514 on 10/03/2014
DO NOT let their service center touch your car!! I'll start by saying I have no experience with their sales department so this review is based solely on my experience with the service department. Basically I brought my 2011 Sonata in for a recall and they completed the recall and recommended 2 additional services, 1) New Breaks and 2) replace my right outer tie rod. I agreed the breaks were due to be replaced but was not convinced I had a tie rod issue. I had experienced none of the symptoms they were citing as the basis for this recommendation. Within 24 hours I was getting a noise coming from the breaks whenever I used them. I returned to the dealership where they insisted that the work they performed (new break pads, machined rotors and serviced calipers) was fine. They were blaming the break noise on the "bent tie rod". Which I still did not buy into. I took the car to another service center where they found the rotors were damaged and the tie rod was fine. Not trusting Nashua Hyundai I had the other center replace the rotors. When I called Nashua Hyundai the next day and spoke to the service manager, Steve, the experience only got worse. All I wanted was compensation for the extra labor from having to have their work fixed ($100). Steve was completely uncooperative. I want to highlight 2 moments from the call. First, after telling him that I would never let them service my car again his response was, "Now I really have no reason to do anything for you if you're never coming back." The second was after I said that I was going to call Hyundai corporate, Steve hung up on me. I immediately called back and asked to speak with Steve's supervisor, Art. I had to leave him a message saying that I had been hung up on and would like a call back. This was on Monday 9/27. It is now Friday 10/3 and I have not heard a word from Nashua Hyundai. Again I say DO NOT let their service department near your car.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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