Keene Mitsubishi
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Dealership Sales Review
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Not an Honest Dealer!
Written by 06/20/2010
onMy wife and I flew from Austin, Tx to pick up a car we paid 17K for from Keene Mitsubishi. The dealership insisted that I wire the money ahead even though I placed a deposit on the car. The car remained on their website as up for sale until the day after we picked it up. The car was advertised as having no visible damage. It was delivered to us at the airport in the rain, so the damage was camoflauged. We accepted that the floor mats were missing as was the owner's manual. The dealer dismissed as "Well, it is a used car." In truth the advertised "one owner car" was a repo (this was included in the paperwork given to us when we picked up the car).The next morning is when I noticed that 3 out of the 4 wheels were damaged. Apparently, the two front wheels had ate the curb on more than one occassion. When I contacted the dealer to let them know of the discrepency, they basically told me that I still got a good deal on the car and there was nothing they were willing to do about the deception. The photos on their website showed only the one good wheel and not the damaged ones. Their sales man even had me pay for the copy he needed of my driver's license, it was only 10 cents but does show a lack of customer service. I have little doubt that if someone else had offered them more for the car prior to my picking it up that they would have sold it from underneath me, leaving my wife and I with plane tickets and no reason to go. I filed a complaint with the BBB.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes