Skip to main content

Lou Fusz Kia


1025 N Lindbergh Blvd, Saint Louis, MO 63132 (map)
Today 9:00 AM - 8:00 PM
Sales Rating

Be the first to write a review.

Service Rating

Be the first to write a review.

Back to Sales Reviews

Dealership Sales Review

1 out of 5 starssales Rating
Eager Customer - Not So Eager Salesman
Written by missbigpam on 02/01/2017
Two days ago I came into the Lou Fusz Kia dealership READY and EAGER to buy a used car that I had located on TRUECAR.COM. Immediately I obtained financing through my local credit union and made an appointment to check out the car. I was that serious. When I got to the dealership, the salesman had the car all ready for me to test drive. That went okay. We proceeded to negotiate. I made a firm offer which the salesman took back to his manager and WE ALL AGREED ON THE PRICE OFFERED! All my credit union needed was the buyers agreement and I would have come back the following day with the check to purchase the vehicle. Easy right? NOT QUITE! Because I would not allow Lou Fusz to finance the car on the spot at the price THEY agreed to that evening, the salesman or dealership would not do business with me. I was even asked to leave a personal check for the full amount of the offered price until I could bring back the check the next day from my credit union. I've never felt so disrespected in all of my car-buying experiences. I offered to pay $100.00 to hold the car and the salesman refused. I explained over and over again that I had already been pre-approved and that there was no reason for the dealership to run my credit again or take me through the process. The next day, my credit union contacted the dealership to inquire as to what the problem was. A manager by the name of John Amy (not sure of the spelling) called me on my job to insult me further by saying "why would we sale you a car at $1000.00 less than our asking price if you were not going to finance it with us that evening?" He went on to tell me that because I did not finance the car on the spot, if I were to come back to the dealership now the price of the car would go back up to the original internet price and that would be what I would have to pay. How dare he tell me what I will or will not pay for a car. And how dare he treat this like a hostage negotiation. I am the CUSOMTER and I can offer what I choose to offer. Shame on you Lou Fusz!!!
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.

Showing 1 comment
Sort by:
lisagillen on 02/06/2017
Dealer Response
Lou Fusz Kia is always working to improve our levels of customer service and to exceed our customer's expectations. We apologize that we were unable to achieve that goal during your visit. Please contact Chad Willis at 314-595-4900 to discuss your situation and to discuss possible resolution to your issue.
Report