Metropolitan Ford

Here is my story about how this dealership rips off customers from its salesman, sales manager and general manager. On 9/24, I gave the salesman Suresh a deal and put down $2000 deposit under his promise of delivering MSO with the vehicle. A week later, Suresh told me he made a wrong promise because he could not deliver MSO. Even not my fault, on the same day I still made another attempt to save the deal for the salesman but within hours I realized it didn’t work. So I asked for deposit refund and he promised the refund would be issued within 24 hours. Then, no refund came no matter how many time I called and emailed for a month – I was simply ignored. Out of frustration, I called the sales manager Eric. To my surprise, that guy told me they offered refund but I made a second purchase attempt which took “more than a week” and it incurred them significant cost so he decided to reject my deposit refund request! A big lie by the sales manager! I have the email proof that my second attempt only lasted a couple of hours on the same day I asked for refund! As a last resort, I forwarded the email proof to their general manager Jack for help. Then, I was simply ignored as well! Note – they were selling me a thousand dollar above MSRP for the high demanding Raptor truck because they said it took them no time to sell it at this price. How come it incurred them such “high cost” from not selling the truck? Later I bought one from another dealer for a thousand below MSRP! Here is my feedback for this dealership: (1) Make false promise to cheat customers or they have no idea what they are doing (2) Overcharge customers (3) The dealership management denies the truth and rips off customers by lying I have worked with many dealerships but have never seen one like this treating customer badly and unfaithfully from sales to management!