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Motorwerks BMW

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Motorwerks BMW
1300 American Blvd W, Bloomington, MN 55420 (map)
Today 8:00 AM - 8:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Sales followup - post sale
Written by edd24 on 03/16/2015
Waiting 3 weeks now to get our spare key and owners manual. I requested key be held at store for pickup but they sent to home address. UPS has now tried to deliver 6 times. I have asked Motorwerks repeatedly to get package back from UPS since March 9 and we still don't have a resolution and there are zero status updates from the sales rep.
  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
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motorwerks_bmw on 03/20/2015
Dealer Response
edd24, We are very sorry to hear about your experience with trying to receive your key. Please understand that because it is a vehicle key, BMW of North America requires we ship it with a signature. Our shipper, Gabe, was on vacation but returned and called you to discuss your options of delivery for the package. Your feedback is important to us and our General Manager, Matt Mickelson, would be happy to discuss this matter further with you. Would you please provide your preferred contact information in an email tommickelson@penskeautomotive.com? We hope to hear from you soon and look forward to resolving your concerns with our dealership. Thank you, Motorwerks BMW
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