Rochester Hills Chrysler Dodge Jeep Ram
Back to Sales Reviews
Dealership Sales Review
sales Rating
Jeep sales
Written byon 02/07/2015
This is one of the best dealerships I've been to in a while and the sales manager is one of the best I've seen in a while.
I had been looking at cars on and off for a period of roughly 2 months. Due to me being in the military and out of state, and my home in Michigan having much better prices than other areas of the country, I was obligated to search for deals in Michigan.
I was contacted by the sales manager that my father had found saying there were no vehicles that matched the one I wanted. I had come home over Christmas and decided to go to the dealership to discuss vehicles. The sales manager sat down with me and searched again, looking for vehicles at other dealerships for trades and found two. He called the other dealerships on the spot asking for a trade and did not receive an answer, and was not called back until roughly two hours later to find out the vehicles were already sold.
Since he couldn't find the car I was looking for, and being the last day of the car deals advertised for that time period, he offered me a deal on a Trailhawk Cherokee, which was more than I wanted to spend, but found me a Friends and Family number along with cutting off close to $2000 to move it.
Yes it sucks that we had sat in the dealership for a few hours time, but I was quite satisfied with the hoops the manager was jumping through to find me the vehicle I wanted. I got a great vehicle at a price that cannot and most likely will not be matched by any other dealer.
If in the market for a new car, please use this dealership. They may not have the best advertised vehicles, but the sales manager is one of the most professional and straightforward people I have ever met, willing to do what it takes to get you in the car you want.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Showing 1 comment
Sort by:
windmera on 06/28/2017
Rochester Hills Chrysler Jeep values and appreciates their customers! I had a very negative experience at a dealer on Hall Rd in Macomb and was about to wash my hands and walk away from Jeep altogether when Aaron Carter from Rochester Hills Chrysler Jeep reached out to me via email about my interest in a Renegade. I explained the nightmare I was dealing with and was rethinking Jeep altogether. Aaron asked me to just give him half a day to see if he could do something for me to get me in the Solar Yellow Renegade I wanted. Aaron found a new Solar Yellow with the Power Sunroof and referred me to his manager Gus Abdal who called me to go over my non-negotiables and my negotiables. Both gentlemen worked their magic and not only found me a Renegade with all of my non-negotiables but one with many additional upgrades. They honored the price the other dealer and I had agreed upon even though this new car had all the bells and whistles and cost more. They made it happen! They sent a driver out of state to retrieve it and when it came time to come in and sign all of the paperwork, Aaron saw me walking over to Guss desk and stopped what he was busily working on to say, So, todays the big day! Picking up the Renegade I see. I m so happy it worked it. Are you excited? with a huge smile on his face. Guss manager also came over to introduce himself and welcomed me to the Jeep family. Gus was nothing but extraordinary from that first phone call to the moment I drove off the lot. He walked me through each and every step of the process, explaining it all. On pickup day, he took me out to my new car and spent 45 minutes with me, showing me each and every single option and how it functioned and had me do everything with him there to make sure I understood how everything worked including setting up my radio stations and Bluetooth. Aaron and Gus are my Knights in Shining Armor! Both gentleman really worked hard to turn this very unhappy customer coming from another dealer to a happy one because of them at Rochester Hills Jeep. If you are in the market for a Chrysler or Jeep - Rochester Hills Chrysler Jeep is the place to go! Just ask for Aaron Carter or Gus Abdal. These two gentlemen will listen to you and find you exactly what you want!
Report