Williams Subaru

I've had my '05 Impreza serviced here for some time now, and to be honest, while I won't commend Williams for being fantastic, I don't have anything negative to say. To me, for the most part, they're pretty straightforward. The labor rate is a bit steep, so that's a downside, but I maintain my vehicle well, so at 110,000 miles, I haven't had any repairs to do yet; just regular service. Their waiting room could use an upgrade, but they do have complimentary drinks, so that's a plus. They've never really impressed me, but then at least the work has always been on-time and they've never been rude or unprofessional with me either, so I'm not complaining. Although on a fair note, I'm not one who cares too much about being pampered as far as the customer service aspect goes. I just get in, get the work done, and get out. Although I do enjoy their courtesy shuttle for the couple of times I decided it would be easier to leave the vehicle overnight. I don't really understand why the reviews of this place are so negative, but I hope others may find this place not too bad, as I do. Bottom line: if you really know a place that will give you what you need for a lower rate, go for it. Otherwise, this service department, at least in my experience, is around average, and is OK if you just care about getting your Subaru fixed/maintained.