Wellesley Mazda

My experience at Wellesley Mazda was by far the BEST experience I have ever had at a car dealership! In my lifetime I have purchased nearly a dozen cars from folks where I spend most of my time dodging the hard sell and double talk. So when I walked in to Wellesley Mazda, I was prepared. Fortunately for us, our salesperson, Adam, an engaging, incredibly smart, and knowledgeable young man, greeted us and shockingly talked about the car, gave us a test drive and no hard sell. I left the dealership knowing that this was the car for me (bye bye to Lexus and BMW). Yes, Adam followed-up, he answered my questions, he was available and responsive. What amazed me the most about this experience was the dealership culture. Adam is an intern, a college student. The leadership at the dealership trained him and let me meet prospective buyers and negotiate the terms of the agreement. No hard sell; No back and forth; and No bait and switch. As a parent of recent college graduates, I especially appreciate an organization that is willing to work with students to help them develop the tools needed to join the workforce. I wish Adam well as he goes back to college and appreciate his efforts to make this a great experience. In addition, I would like to acknowledge Krystal from the business office. She was very patient and efficient in managing the paperwork in preparation for delivery. The delivery process was very smooth thanks to Matt Marshall. I will certainly be recommending this dealership. If I could give Adam, Krystal and Matt a dozen stars!