Watertown Ford

I had an amazingly terrific experience at Watertown Ford Service. I’m from the Philadelphia area, my daughter took my new 2016 Ford Explorer Sport up to Brighton to visit some friends. My new car was brutally side-swiped while parked in Brighton. The rear axle was destroyed, and I was devastated. So I drove up to Boston to rescue my little “damsel in distress” and evaluate the damage to my brand new explorer, Heart-breaking! I had no connections in Boston, no way to get my wrecked SUV back to Kennedy Ford in PA. So I turned to Watertown Ford in a panic. I was greeted by an Angel named Malissa Mastroianni, she was patient, understanding and incredibly kind. Malissa knew exactly what to do: she sent a flat-bed truck to pick up my car and meticulously handled every detail with my out-of-state insurance company, the independent adjuster, all of the mechanical and body-shop details and kept me well informed throughout the 5-week process of my repair. More important than all of that, Malissa promised that my wrecked SUV would be “good-as-new”, and she came through with flying colors! Thank you Malissa and thank you to Watertown Ford.