Bertera Nissan of Auburn

Not the place you want to buy your vehicle! I came in to Bertera Nissan in MA interested in a used Subaru for my daughter. After several emails to Sara and Teddy trying to reduce the price on a vehicleI, I was on the phone with Teddy and after reaching a reasonable number, I headed to the dealer to put together the papers to send to my credit union. Teddy insisted over the phone for a deposit becuse they had givem me a "great deal". I told him "I am headed over there right now", he said just put at least $100 it's totally refundable. I gave him my debit card information. When I get to the dealer, Teddy was a bit all over the place, not quite attentive. We test drove the car and he didn't even ask for the license like other dealers had done to test drive a car. Then we sat for about 1/2 hour in the waiting area he came and went with papers for us to sign, but never sat with us or moved us to an office/desk space, which I considered very unprofessional and unorganized. He was also trying to assist another customer that came in without being done with us. After 45 minutes he passes by and sees us there just waiting, he said our finance department is ready for you. At the end of all we were not able to do much that day because I was suppose to ask my credit union for some information, and I didn't know. The next day the credit union felt the car was overpriced based on a website that they utilize for pricing (NADA). After a day of trying to see what could be done, the credit union did not want to approve the loan for that specific vehcle. I was in constant communication with Teddy and i told him I would not fight it anymore with the credit union and just to refund me deposit. It was Friday and he said call me on Monday to get your card information again, for the refund, I called him on Tuesday and gave him the card info and it's been 9 days and I still have not received my deposit. I have called and emailed Teddy on this issue without success, I emailed Sara the person that I was in contact initially and nothing, left a message for Jason who I was told is a "Sales Manager", and nothing yet. It's ridiculous they are really giving me the run around to refund $100, I don't care if it's a penny it's my money. In my email to Sara and message to Jason I told them if I did not have it by today I would share my review, I guess they don't care because nothing happened. Obviously this dealer is not very diligent to make sure they do things by the book and if you don't buy a car after all you will have to go through some work to get your deposit back, be aware!