Len Stoler Hyundai

BEWARE! I've had a nightmare experience with Len Stoler. It simply defies logic. They are negligent and dishonest. If you'd like to see the full description of the issue, the Better Business Bureau case # is 36116269. I can't fit all the issues on Google reviews. In brief, they sold me a hybrid Sonata with an after market remote starter kit. The person that went on the test drive with me even showed me how the remote start system worked. I have not used the electric start on this vehicle since I have owned it. I have learned since, through the unfortunate circumstances described below, that a remote starter cannot be installed on a push-ignition vehicle. This is a known issue. After less than 10k miles the car, while driving, began to beep incessantly, and many of the error lights began to flash. The dash said “check brake” first (it was not engaged) and then said “check charging system” before it stopped in the middle of the road. The electrical did not go off, but the car was immobilized, creating a very dangerous situation for me. The police had to come and protect the car with flares until the tow service showed up. Another Hyundai dealership diagnosed the problem after running many diagnostic tests and consulting with external engineers. They told me that the car would need to have the electric starter kit removed. They said the car never should have been sold to me like that, because electric starters should not be installed on a “push start” automobile. This is documented in the service write up. On October 14, I took the car to Len Stoler, hoping that they would fix the car, refund me the money I paid for it, or replace it. I found Michael Davidoff, the original salesman, who immediately tried to say it wasn’t their problem since it was a pre-owned car. Once I made the case that this is similar to them selling me a used car with loose wheels, they seemed to understand that they shouldn’t have sold me the car with a dangerous add-on feature. We took the car to the service center where Melissa Hall, the service advisor, told me she didn’t think the service would be covered to fix whatever is wrong with the car. She said this without even talking to the warranty company. I told them they needed to, at the very least, remove the remote starter, like they should have done in the first place. Then I needed them to ensure that nothing on the car was broken, because of the addition of this dangerous add-on. They left me stranded with no loaner car despite initially telling me I could take a loaner while we sorted this out. These people have put me in a position where, even though they are at fault, I am suffering. The next day (10/15), I called Michael Davidoff and after more argument I informed him that I was going to file a complaint with the Better Business Bureau if he didn’t resolve this soon, at which point he told me they could no longer talk to me and hung up. I heard nothing from the service department at this point, so after selling me a defective, dangerous car, they have essentially taken me and my car hostage and left me without transportation. They called me later to insist I pay $350 to have the starter removed before they did anything else. On top of all of this, this dealership is aware that 2011/2012 Hyundai hybrids have serious issues that mimic mine. On multiple youtube videos, and a class action lawsuit, and even a Hyundai forum [HTML removed] it’s documented that these cars have stopped working while in motion, with the same symptoms (“check brake”, “check charging system” and then failure).