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Heritage Chevrolet Buick

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Heritage Chevrolet Buick
11234 Reisterstown Rd, Owings Mills, MD 21117 (map)
Today closed
Sales Rating
4.9 out of 5 stars (80)
Recommend:
Yes (40) No (1)
Service Rating

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Dealership Service Review

1 out of 5 starsservice Rating
Repairs
Written by Murtha5 on 12/26/2015
The dealership did not complete all required work. I had to take it back three times and it still wasn't right. Mechanic claimed the "thumping" sound was because we had our winter tires on. Could not be more wrong. Luckily I made it home. One if tires was on the verge of falling off.
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
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mileone on 01/18/2016
Dealer Response
Murtha5, Thank you for reviewing Heritage Chevrolet Buick Owings Mills. We are sorry to hear about your experience in our Service Department. We are glad we had the opportunity to speak with you regarding the concerns with the aftermarket wheels. We had included all information on the repair order before you left our dealership, but would be happy to further explain. Please reach out to our Service Director, Bruce Knox, at bknox@mileone.com or 410-654-7819. Thank you for your time and consideration.
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