Heritage Chevrolet Buick
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Dealership Service Review
service Rating
Very disappointed
Written by 07/18/2015
onHad a oil change done on July 3, at your service department in Reisterstown, MD. The vehicle I had service is my work vehicle and stays park unless I drive to work. I went on vacation the next day and did not drive my car again until this past Monday. While on interstate 95 my car started overheating and the dashboard begin to make sounds telling me to turn on the AC. I immediately called my mechanic who told me to bring the car to his shop ASAP. Once arrive he allowed the car to cool off before his analysis. Once the car cooled down we discovered that coolant was not in my vehicle. He begin to look for a leak and any causes that may have caused the coolant to leak out. I watched my mechanic pour a bottle of coolant into the vehicle and let my car run for twenty minutes to see if there was a leak. No leak was discovered and my vehicle has been running normal since the findings. I'm really disappointed in the service I received at heritage. Someone empty my coolant and forgot to refill during my oil change. Heritage needs to consider doing competency test for your service department workers or consider more training. This experience could of ended very expensive for me. My name is Tranairra Tisdale, [Phone number and email address removed]
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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ilovemileone on 07/31/2015
Dealer Response
Tranairra,
Thank you for taking the time to review Heritage Chevrolet Buick Owings Mills. We apologize for your experience in our Service Department. We appreciate the opportunity we had to talk to you on the phone earlier this week. As discussed on the phone, your next lube, oil, and filter service will be complimentary to compensate for the confusion. Should you have additional questions or concerns, or would like to discuss further, please reach out to our Service Manager, Bruce Knox, at bknox@mileone.com or 410-654-7819. Thank you.
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