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DARCARS Chrysler Jeep Dodge Ram of New Carrollton


8100 Annapolis Rd, New Carrollton, MD 20784 (map)
Today 9:00 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Lack Integrity
Written by 01autobuyer on 10/15/2015
First... They did not honor their advertised internet price, charging an addition $790 over that price. Secondly, they did not inform me of the missing remotes and only having one key. Yet the vehicle was advertised with "Remote Start" and "Keyless Entry". Without the remotes, these features are useless and just as well not be installed. Then, after intense negotiation , they agreed to pay for one remote and the second key, plus the programming. All I had to do is go to a dealer of the make and procure them, and their programming, bring them the receipt, for with I would be reimbursed. However, in the end, this was not true...even after I did it all less than their estimated price, $21 less...it may seem trivial, but they shorted me approximately $28 of my out of pocket cost. At first it was $58, then I pushed the issue until they gave me $20 more. I'm suggest that you micro review everything, more so, if the vehicle is even equipped as advertised. Too, don't get reeled in trough false internet pricing. Do research for competitive pricing... If I had to do it again, I would go on down the road to one of their competitors, for I look of some integrity in dealing, not total deception. In closing, I was contacted by by customer relations, assuring that they would do a review and get back to me.... Ha! Just another one of their dishonesty moves. I'm sure they are glad our business is concluded. Edmunds.com is a excellent service... It's on those dealerships that lack integrity you have to be cautious of.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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rhoffman1 on 10/16/2015
Dealer Response
Thank you for taking the time to give us your feedback. We take our customer experiences very seriously and will use your feedback to improve the overall service that we provide. I understand your frustration that we did not provide you with the level of service that you expect and more importantly deserve when doing business with us. I would be happy to provide assistance, please contact me at jdobson@darcars.com with your information so that I can investigate for you.
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