Criswell Chrysler Jeep Dodge RAM FIAT

I don't write reviews but here we go. I bought a 2013 Fiat from here. The car itself is efficient but the Criswell customer service is NOT. My salesman failed to mention that my car was not equipped with a spare tire and jack kit. I guess I was naive to assume most cars come with this but I had no idea that Fiats do not. I would've greatly appreciated the Fiat reps telling me this beforehand but they were more concerned about getting rid of the car. Had I known, I would've obviously opted for a car that DID come with the basic feature. Fast forward to a year later, I get a flat tire due to a pothole. And to my surprise, there's no jack kit and no spare tire! Instead, my car comes with a rinky-dink tire pump that obviously doesn't work on a popped tire. Strike 1. So then I called roadside assistance and this feature is nice...Fiat provides free roadside assistance and towing. 3 hours later, off my car goes: It's towed to the Fiat Gaithersburg dealership around noon. The rep I was in communication with since 9AM that day said my car could get a new tire installed that same day but that the spare tire kit ($500 btw) would take a few days to arrive so I have to bring it back. At this point, that's fine, I need my car. Around 5PM, I get a call from the same rep asking where my car was....? Hours passed by and he noticed my car never arrived and doesn't know where my car is... Strike 2, get it together Fiat. I call around and get in touch with the service department there, it's after 5PM now. I locate my car when the guy there says my car DID arrive hours earlier but nothing's been done to it. Great, one guy promises me the car will get a new tire that same day (it doesn't take long to do that) and the other guy in service can't even call to inform me that I can't pickup the car that day. Just horrible, horrible customer service. Needless to say that it's been a nightmare dealing with the people that work here. This all happened yesterday. I called today to see what the status on putting 1 tire on my car is...no news. The lady couldn't say that it would be ready by COB so who knows when I'll get my car back. Not a single person has apologized for this mess or been able to make up for the fact that they sold me a car without disclosing all information about it. AND NOW, they cannot honor their word with repair dates. I will filing complaints to any superiors since no one has been able to really right this wrong. Anyways, be weary if you choose to drop thousands of your dollars here.