Ideal Buick GMC

Like many people, It can be dreadful having to go to a car dealership. Whether it's for service, and the often unforeseen costs often associated with it, or the negotiating to purchase a vehicle. I've had friends that had Hyundai vehicles. All were proud owners of reliable cars. So last year, when I bought my first Hyundai, I was excited. Although I had planned on a new Elantra, I was even happier to purchase a used Sonata. My experience at Ideal Hyundai, I felt like I was really taken care of. I was treated well and didn't feel pressured. I've had the car a year now and I'm very satisfied. There have been a few minor issues. But remember, I bought it used (with 62K miles at the time). I've been to the Service department 3 times. And every single time I left there, I was glad I bought a Hyundai. Although I'm not a mechanic, by trade, I do have good mechanical aptitude (as a machinist), and I often do some repairs myself. But for the work I'm not capable of doing, I don't hesitate to see Justin K in Service. He has been outstanding in making me feel like the Dealership really cares, when it comes to taking care of my vehicle. Honestly, as with any business, you run into a few bumps in the road when it comes to having your vehicle worked on. Especially, if more than one department is involved, such as Sales and Service. Both strive for the same goals: Customer Satisfaction; resulting in "return" customers, and make money. Who doesn't, right? We all work for the same reason. but sometimes with different departments the road to customer satisfaction can get bumpy. I recently had such an experience. There was one person that was instrumental in achieving a resolution. They listened to me as a customer. They didn't see me as "$$$" when I reached out for help. They saw that I was frustrated. They were sincere and very professional. They saw the "Big Picture". Before they stepped in, I was getting that dreaded dealing with a dealership feeling. "They" was not the General manager or Sales Manager, or anyone high up in the food chain, so to speak. But what "They" did was, not just made me feel important and respected, and made me feel like I could come back for excellent customer service. "They" also helped me decide where I'm going to buy my next car. Thank you Amity B! Both you and Justin and people like you are the "key" to successful companies