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Service was a total waste of time
Written by 03/03/2017
onI knew it would be a waste of time to try and get warranty service completed at Ford from hearing from others on here but I had to try. My 2015 has had a tire pressure sensor fault every since I bought the truck ( no big deal ) but I'm coming up on the end of the 3 years/ 36000 mile warranty and my batteries are leaking from the top of them so I figured it was time to try and get them fixed. My truck has 20k miles on it and the tire pressure sensor fault goes off about every 40 miles. Well they called me and tried to say that the light bar I added could be the problem and the tires were 5 lbs low in pressure. I explained that it started after I bought it and the pressures have been spot on and still the problem. They said that they could not drive it 40 miles to make it happen cause they don't have the time. I would have to bring it in with the fault on display, which would be fine but it clears off fairly soon after the alarm goes off every 40 miles. Then they suggested that the service manager could drive it home tonight and use the truck to try and get the fault code to appear with their equipment attached. I just don't like people taking my truck home to who knows where for the night. I offered to take my time to drive the truck with their computer attached and bring it right back after the fault code appears and they told me that they could not trust any customer to take their $4000 computer with them on a drive and that if I was not satisfied with the service that I could always try another dealership, which made me feel as if I was an inconvenience to them. They also said the battery leakage at the batteries was normal and they would not clean the krud and wetness off the batteries cause it was normal. I told them since you can't trust me to help you with driving around with your $4000 computer to fix my truck in warranty then I don't trust you any further to fix my truck, so I picked it up and knew it was a complete waste of time to try and get ford to fix something cause of all rules they have to follow to get paid.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable