Jeff Wyler Chrysler Jeep Dodge Ram Ft Thomas

Never ever will I do business with this dealership and I will be sure to tell everyone possible about how they treat their customers. . Their customer service is awful and they can’t even keep track of records and notes. I bought a certified used car and this car shouldn’t have even been labeled that on their lot. I took it into their service station on time and they said that they didn’t have an appointment on their books. I even showed them the email conformation of it. My car sat for 2 days before they even looked at it. When they gave me the car back, they said that there was a nail in the tire which is the cause of the WHOLE car shaking when in reverse. I knew that was not it because even after the nail was removed it still had the same issue. I made another appointment and after taking it in, they called me and said that that’s just what happens on those cars. I find that very hard to believe. The car also has a hard time starting and when they had it they said it never did it. I also had called the day I dropped it off to have the front license plate put on since it was going to be there anyways. The man I talked to said that he would put it in the notes. My car was there for 3 days and nothing was done. I had to pay the 90 for their service men to look at it. That is fine, I get that, but at least do what was asked and find the issues!!!! So I call right after I picked up the car and had just asked to speak with someone to make another appointment to get the plate put on. I was told to talk to the service department. I left a message and he never called me back. I called again and was transferred 3 different times explained the situation to every person and after 15 minutes on the phone I still do not have an appointment. I don’t understand how it is so difficult to place a paying customer on the books! This dealership doesn’t show respect for their customers and they do not honor what they say they are going to do. If you make an appointment at the service station, you better make sure they really have it set or when you go in you will not have an appointment and it’s not their fault!