Jeff Wyler Honda in Florence
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Poor leather repair should have replaced it
Written by 08/05/2015
onI bought a 2014 GMC truck from Jeff Wyler in Florence. Salesman was good as we ordered a truck. After picking up the truck and having it for a couple of months I was showing it off to a friend at work, and he asked what's wrong with your seat. There were two small slices in the leather passenger seat. I had never seen it when picking up the truck, Well I called the dealer and told them about it , as I had bought an interior protection package ( polysheild) I wasn't too worried about it. Well they decided that it was my fault, (the cuts which were on the passengers side about where your right side shoulder blade would rest against the seat) and would not replace the leather but polysheild would have it repaired good as new.
Well I could have done a better job buying a leather repair kit from Wal-Mart. It looks horrible. I showed it to the salesman (Chad Anderson) whom said that does look bad I'll get ahold of the company and have it fixed. Well that was 6 months ago and nothing I've called Chad many times and left messages texted him and left messages but nothing. So Ive paid 700 for a special warranty to cover all of these items on my truck and I got screwed. My recommendations, is to never use Jeff Wyler, and to use a microscope when looking at your new vehicle because they don't and if it gets by you, youre stuck with the cost for repairs.
Polysheild is a rip off. The quality of their work is extremely poor and they don't stand by their work.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No