Penske Honda

On June 13, 2015 I went to Penske Honda with financing pre-arranged, knowing exactly what make and model I wanted to purchase, and having booked an appointment. I called prior to arriving at the dealership, and arrived at exactly the time I'd estimated, with all the documentation. I walked out 2 hours later, no closer to purchasing a vehicle, after enduring the sales person making bizarre comments about me wearing basketball shorts (the high was 88 degrees that day), the paleness of my legs, and reminiscing about women wearing mini-skirts in the 1960s. While we sat in a vehicle as he went over the controls prior to a test drive, he grabbed my chin and swiveled my head toward the center panel to emphasize the point that the manufacturer would not install lane change cameras for the left turn signal. After the test drive, I sat in the dealership for an additional 45 minutes while he attended to other customers, some of whom had arrived after me....he never spoke a word or gave me an ETA on when, finally, he might get around to selling me a car. It appeared that several sales representatives were milling around the floor, but he also never suggested to me that one of them could assist me. In total, even though I went to the dealership completely prepared to purchase a 2015 vehicle, and had the financing in place to do so (the financial institution from whom I obtained the financing also called ahead to let Penske Honda know that I was on my way), I ended up cooling my heels for 2 hours. I finally walked out, about 30 minutes prior to closing. I have lodged a formal complaint with management and with the corporate office. I will never again go back to Penske Honda, and will strongly encourage my friends, family, and colleagues to purchase their vehicles elsewhere. Excerpt from the letter I sent to management: "When a customer’s time is wasted, and his/her person is disrespected, the client can—and will-- take his/her dollars elsewhere. This seems to be a basic tenant forgotten by some members of your sales team. As a member of management, I hope that by informing you of these events, you will work to substantially improve the customer service experience for future clients. I would encourage your business to cultivate an atmosphere of respect and professionalism, rather than disrespect for people’s time and effort. Every customer’s, money and time have value, no matter what one might wear, one’s gender, or the complexion of one’s skin."