Auffenberg Hyundai
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Hidden Fees and a Long Wait
Written by 10/11/2013
onI found a vehicle that I wanted to buy via an external website's search engine.
This vehicle happened to be located on an Auffenberg car lot.
I went to the dealer with my trade (title in hand) and my checkbook to buy the vehicle.
During the negotiation I made an offer, I received a counter offer, I accepted that offer in writing, I moved my stuff from my trade to the vehicle I had under contract, and then I was hit with a large hidden fee.
The salesman told me that it was something that he had forgotten to add in and asked me to sign for the new higher price.
Only 30 minutes earlier the salesman had told me that the counter offer price was from the sales manager so I was confused as to how this could be his mistake.
I loudly told the salesman that this was a purchase greater than $500, that such a purchase required a written agreement, that we had just signed that legal agreement, and that I could technically call the Sheriff's Dept. to have it enforced (not commonly done, but the issue does fall under the county magistrate).
The issue went away.
All in all I spent the course of two afternoons and 5 hours at the dealership; 4 hours were spent sitting in an old building with limited amenities (two water fountains, old office chairs, and a bathroom) and nothing to do but watch traffic drive by.
The script that I heard during actual negotiations was the same script I heard from Auffenberg Mazda 5 days earlier and from Auffenberg Nissan 2 weeks earlier.
The salesman had just gotten further along through it the third time when I finally bought a vehicle.
This tells me that the insidious last minute price bump sales team tactic probably is part of Auffenburg's sales team training program.
If all things are equal, I do not recommend buying a vehicle from Auffenburg based on an advertised price.
The Auffenberg lot
that I went to advertises 'true car'/'one price' type pricing.
That price is only there to get a customer on the lot and should not be trusted at face value.
I like the vehicle that I bought and it's not its fault that it just so happened to be on an Auffenberg lot.
If its twin existed on a competitor's lot, I would have left to go buy it (not really feasible since the dealership held the keys to my trade hostage during my second extended stay at the dealership).
I don't plan on ever stepping foot on an Auffenberg dealership again since the vehicle I bought was an older low mileage model without warranty... there's was no commitment beyond a full tank of gas after the sale.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable