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Liberty Chrysler Jeep Dodge Ram


1000 E Park Ave, Libertyville, IL 60048 (map)
Today 9:00 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Please BEWARE!!!
Written by Hill123 on 06/09/2014
Please BEWARE!!! Don’t step a foot into this Stealership. If you decide to buy a vehicle from [non-permissible content removed] please take your time and look over your final pricing contract VERY closely. They use bait and switch selling tactics and hidden fees. They are a very shady operation. One of the worst car buying experiences I've ever had! We agreed on a fare final price for the vehicle (very long process, they stall and wear you out over minor price differences). They prepped the car and we started to finalize all the paperwork (that took over an hour and a half). We were excited about buying a new car. They had us sign a bunch of standard forms and talked us into calling our insurance company to add the vehicle to our policy. The last form they asked us to sign was the pricing contract. I looked it over carefully (which seemed to annoy them) and noticed that they added $1000.00 to the original agreed price!!! I asked to speak to the sales person we were working with and they returned with a sleazy looking “sales manager”. He did not introduce himself to us but proceeded to tell us that we didn’t understand the pricing. I ask again to see the sale person we were working with and the sleazy manager left the room to find him. Tired of sitting there for so long, I decided to follow him into the showroom. They had to page the sale person a couple of times (he was hiding). Once we were able to talk to the sales person he was all flustered and said he made a mistake on the rebate (not true). The sleazy sales manager was still rude and we walked out on the deal very frustrated and upset. The kicker is that on the way home they called us to come back and they would do the original deal. [non-permissible content removed]! I wonder how many people they rip off with these tactics. Very sad! Again, If you do decide to buy a car from [non-permissible content removed],,,,, please, please look for hidden fees in the final paperwork and don't be afraid to walk away at any time,,, it's your right. • Bait and switch pricing tactics • They stall and try to wear you down (very long buying process, 5 hours) • Rude and unfriendly when you question them
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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