Gwinnett Place Nissan
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Dealership Sales Review
sales Rating
Absolutely Horrible!
Written by 09/17/2016
onAfter my 65 year old mother-in-law traveled 4 hours to purchase a car that we called about beforehand, we got there and the car was not working. So that the trip was not wasted, she decided to look at another car. After deciding on that car and sitting in the dealership for 6 hours we were finally out of there with a 2010 Altima. After having the car for a month, my mother-in-law received a letter in the mail saying that her loan was declined. We've been calling for 3 days trying to get Sales and Finance on the phone to help us resolve this situation but we keep getting sent to voicemail boxes that are full and no one will return our calls. My mother-in-law who is 65 years old is very afraid that she is going to lose her car and very upset but no one at Gwinnett Place Nissan seems to care enough to give us a call back. This has been a very horrible experience and I would not recommend this dealership to anyone. They are very unprofessional with bad business practices and do not value their customers. It's all about the sale and once you're out of the door you can forget about customer service at that point.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No