Gwinnett Place Nissan

I purchase a 2016 Nissan Altima on December 18, 2016 after driving for over an hour to look at a 2016 Nissan Maxima which was not even on the lot. The customer service rep. Janae told me she would have it waiting for me to see when my husband and I arrived at the dealership which was a lie. She emailed me and even sent a text to my phone to make sure I was keeping my appointment. I arrived at the dealership which was over an hour from my home for a car that was not even there. Bait and switch is the name of that deal. The dealership looked for that car for hours of my wasted time. Then they came up with the Altima I purchased to appease me. The deal was not funded until December 24, 2016. After having the car one week I realized the back passenger door would not open and I had to take it in for the door assembly to be replaced. Then after a couple of weeks later the car started running hot and I had not made the first payment. I called and spoke to my very kind sales person and he put me in touch with one of the managers, Frank who said he would see what he could do to get me out of the car and he would call me back. Till this day he has not returned my call. I called two days later and spoke to Fabio who gave me his sympathy and said he would call me back as well. Yet there was no call. I drove back to the dealership on Saturday and I spoke to Jack the youngest sales guy there and unfortunately he was very little help and didn't even offer me anything put a bottle of water and how I could pay $100 more for a 2017 Nissan Altima. I don't think so. This just is not the dealership in which you want to spend your hard earned money with. I wish the fiancé department all except for the grumpy old guy from Connecticut were at a better dealership and the awesome sales staff. This dealership needs management training and to revamp completely.