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Harbor Nissan


4336 Tamiami Trl, Port Charlotte, FL 33980 (map)
Today 8:00 AM - 7:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Worst experience ever
Written by Billandsummer on 07/08/2016
My husband and I purchased a vehicle from Harbor Nissan's Auto Market place in Port Charlotte, Fl. I have to say it was the worst experience we have ever had purchasing anything. We were intentionally kept in the facility for over 7 hours. With many different couples coming in and out throughout the day. The dealership chose to drag their feet keeping us there with our 4 year old twins past closing hours. They told us they were going to get us a bank with the best percentage rate possible for our credit score. This was a lie, they got us 4.79% when our credit qualifies us for 1.79%. They also conveniently "forgot" 3 times to give us the carfax, 3 times, until after they pressured us terribly to sign on papers. We were very clear on the payment we wanted, and we were very clear that we wanted to check with our bank. They played on us, knowing we were there for a very long time, with twin 4 year olds, knowing we wanted to take the kids to see the fireworks, and knowing that all of the combined factors were distracting. We signed and left. When we got home we were able to discuss everything, read trough things and see that they raised our payment over $50 past what we told them we wanted, also read the carfax, we were told it was only 1 owner, multiple times by everyone that said they would bring the carfax, then found out, yes, one owner, but it was a rental car with 500 different drivers. When we took our papers back to cancel, with our 3 days right to cancel, the state law, we found out that they were conveniently exempt from this law. They have it written into the contract, they will not cancel any contract. When we told them we wanted to think about it, they twisted the numbers and words and pressured us and kept us there longer. Never once have I heard from anyone at their dealership that we want you to be comfortable with your purchase, not once were we told we want you to be happy with your decision. No, we were actually told and I quote "No one tied you to the chair" and I quote again "Not everyone is going to be happy". In my opinion, if these are the words coming out of your mouth, then your goal is just that, not to make everyone customer happy. Also, how dishonest does a company have to be to have themselves exempt from the 3 day cool off period? If you are writing this into your contract, then this apparently must be a problem for you. What was supposed to be a reasonably comfortable experience turned into one of the worst experiences we have ever had. Now we are stuck in a loan with a car, and an upside down payment. We want all of our friends and family to know so that they do not have to suffer as we did.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Not Applicable

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