Skip to main content

Jacksonville Chrysler Jeep Dodge Ram


11101 Nursery Fields Dr, Jacksonville, FL 32256 (map)
Today 9:00 AM - 9:00 PM
Sales Rating

Be the first to write a review.

Service Rating

Be the first to write a review.

Back to Service Reviews

Dealership Service Review

1 out of 5 starsservice Rating
False Accusations refusal to honor warranty repair
Written by AvidDodgeOwner on 04/20/2017
WARNING NO JOKE [HTML removed] DO NOT USE THIS LOCATION... Last year August, my Truck Got damaged because of Dodge Failing to Notify my of a recall that covered the Rear Pinion Nut coming loose, causing Catastrophic damage/failure and the Rear end to lock, and Drive Shaft to Snap in 2 pieces. Now 1 oil change later, the rear end they fixed in August is whining. Now, those who know me, Know I do NOT Haul Heavy Loads. I keep my Camping supplies in the bed of my truck. You also know I Don't travel very often and if I do its usually to the store or my Pain Management Doctor. Dodge has informed me that they are NOT going to fix my rear end, because they feel my truck has been HAULING HEAVY THINGS and that is the reason my Rear End is damaged and having problems. Myself, I Think they didn't fix this right the 1st time because unlike then, they are NOW Required to submit Photographs of ALL Damaged items needing repairs. This tells me 1 thing. That someone wasn't doing repairs properly and cheating someone out of things. Dodge wants me to pay them over $1000 to fix a rear end that is beginning to fail less then 10,000 miles after it was supposed to be Completely Rebuilt new. I will NEVER EVER Go to This Dodge Dealer Again. I STRONGLY ADVISE YOU DON'T EITHER. 11101 Nurseryfields Dr, Jacksonville, FL 32256
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Not Applicable

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.