Old Saybrook Mazda

I inquired with J.C. about the possibility of purchasing a new Mazda CX-5 on a tight timetable. He promised me that he could provide me with the car I wanted by Tuesday. My car was not ready until Friday. We were not even notified that there was a delay until Wednesday. We were then told it would be ready by Thursday, which was also inaccurate. We were also told that our insurance company would be notified by the dealership so that we would be ready to drive off. Upon arrival to pick up our car, we were notified that we would have to take care of that ourselves. A promise made is not a promise kept at Kia Mazda of Old Saybrook. Less than a week after driving off the lot, the mirror behind the visor dropped into my lap while driving. I also noticed that the stitching on the pouch behind the driver's seat was tearing. These types of issues should not happen with a brand new vehicle. With that in mind, we contacted Kevin, the sales manager, to ask if anything could be done. He told us that we could bring it back the following Wednesday to have the seat and mirror repaired. He also promised our vehicle would be cleaned inside and out to make up for the constant inconvenience. We felt that we were offered a fair settlement to the problem. Fast-forward to our appointment to have the issues repaired. We arrived to find Kevin, the sales manager, and Stacey, the general manager, completely unprepared for our appointment. They asked us to wait while they figured out their error. After about 10 minutes, I took a walk to find out what was going on, only to find the general manager taking a cigarette break. We spoke with the general manager in his office to explain the situation. He was arrogant, condescending, and not willing to work to make things better. He did guarantee that our vehicle would be serviced and ready four hours from the time we left the dealer. Three hours later, I received a phone call from Kevin saying they would not be able to take care of my repair for at least a few days. When I asked to speak to the general manager, he hung up on me. They also refuse to honor their word to clean the car now. Once again, a promise made is not a promise kept at Kia Mazda of Old Saybrook. If you value integrity, honesty, and meaningful customer service in your car buying experience, do not even step foot on the premises at Kia Mazda of Old Saybrook. You might just be the next person to be taken advantage of. In our experience, a promise made was NEVER a promise kept at Kia Mazda of Old Saybrook. We are most appalled by the constant lying and misrepresentation of truth by everyone at this business. They then act like they never made the promises they made. Because of the fact that they already have our money, they no longer care about us and refuse to honor their word. They deserve some sort of repercussions for these wrong doings.