Nissan of Norwich

For a little background, I am, among other things, an investigator – specializing in consumer and internet fraud. I appear regularly on such television programs as The Dr. Oz Show, CNN Newsroom, Good Morning America, ABC News 20/20, and print media including the Wall Street Journal, Business Week, Reader's Digest, Consumer Digest, and many others. In short, I may be a tougher customer than most. ;-) That said, I was in a car accident that left me with a "total loss" and I needed to find a replacement vehicle in a short amount of time. I knew I wanted a compact SUV so, after researching the usual sites – US News, Edmunds, JD Power, Consumer Reports, etc. – I decided that the Nissan Rogue was on my "short list" of vehicles for consideration. I arrived at Nissan of Norwich (having heard good things from a friend about their service department) and braced myself for the full-court press that some salespeople inundate you with the moment you arrive on their lot. Sure enough, no sooner had I stepped out of my car and along came Tudor. But to my pleasant surprise, there as no high pressure – just a welcome and "please let me know if there is anything I can help you with." Over the next 90-minutes I put this kind man through his paces – driving both new and used vehicles in a variety of trims and models – and he never lost patience with me (in spite of the high heat and oppressive humidity). At the end of the day, I told him I still needed to drive two other brands and, to my surprise, there was no barrage of, "what do I have to do to put you in this car today," come-ons. On the contrary, he genuinely seemed to understand that an educated consumer would ultimately make a choice s/he will not later regret. The following day, I came back to talk price. Again, I was surprised at the absence of usual high-pressure back-and-forth, "let me talk to the manager in his office and come back at you with a number" sparring matches most car buyers have come to expect. In fact, Tudor brought Sammy (the General Manager) over for the discussion and, like Tudor, Sammy was also had a wonderfully non-aggressive approach. I can't tell you how refreshing it was to have a real give and take "dialogue" with this sales team as opposed to feeling like I was being double-teamed. Ultimately, it was not only the Rogue, but also the dealership that was the deciding factor, and I am now 500 miles into being a Nissan owner. Based on my buying experience, I would highly recommend Nissan of Norwich! Best, Christine Durst