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New Country MINI


236 Reverend Moody Overpass, Hartford, CT 06120 (map)
Today 9:00 AM - 5:00 PM
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Dealership Service Review

1 out of 5 starsservice Rating
Dealer is All Wet
Written by specialk8 on 11/05/2013
Caution! Don't drive your MINI in the rain! I purchased a Mini Cooper S Countryman in July, 2013 from New Country MINI and have been very pleased until this past week. I was unable to open the door electronically and upon entering via the manual system found that a number of electronics were not working, no ww wipers, no power locks, no speedometer and every conceivable warning light flashing.. Upon bringing it to New Country they diagnosed the problem as "water inside an electronic module" and repairs will cost $900. No problem I thought MINI tells us what a great warranty and maintenance plan they have. But guess what it doesn't cover water!!! They say I opened up the passenger side door, and poured water on this module thereby voiding the warranty. Calls to MINI USA were fruitless... they basically told me don't drive the car in the rain. So beware... I know I will never buy a MINI again because short of living in the Sahara Desert, it does rain in New England. Steer away from MINI and New Country and Motor On somewhere else.
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Not Applicable

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