Lexus of Greenwich

My past experiences convinced me to stay away from dealer service shops, and I was skeptical given the snooty location (Greenwich) and high-end brand (Lexus), but Lexus of Greenwich has me sold. So far, my new car only has 5000 miles on it, so they may be lubricating me for a major costly service at some point in the future. However, my first 4 experiences with them have been superb: getting estmates and advice for repairing the first scratch buying parts: touch up paint (see above) oil change swapping snow tires Every service appointment includes a free car wash, waiting room with drinks, TV and newspapers, and plenty of opportunity to ask questions and even chat up the mechanics. I haven't needed to get a loaner car, but they are available. The friendly and helpful service managers are available by phone/e-mail/in-person to discuss any issues and give advice. There hours are incredibly flexible (i.e. until midnight on weeknights) which makes scheduling service really convenient. Overall, top notch.