Fisher Honda

I went to Fischer Honda based on the positive Google reviews after a not-so-stellar visit to a different dealership. I understand that I was coming in quite late for looking to make a purchase; I walked in at 6:45pm. The Fischer dealership lists it's closing time as 8pm. I called ahead to ask about inventory with my approximate arrival time. This would have been a good time to say that it was too late to come. Instead, I was told to come in and they could see what they could do for me. I arrived and went into having my trade-in car appraised. The salesman and his general manager/appraiser came back in and offered $4000 (due to hail damage) on my 2013 Mazda M3 with 55,000 miles. They said that the hail damage is a bit tough to see at first, but is a lot of little shallow dents. I knew that this had happened the day before and had made a claim to my insurance. I am not an appraiser, but I do know that I have seen much more extensive and noticeable hail damage. When I asked about this price point they stated that they are "a completely transparent business" and that they would have to report the damage to future buyers of the vehicle. They then said that they could not further asses the car due to "it being 7:30pm at night." When I asked further, they stated that they utilize NADA for appraisal values. They also said that they appraise "all trade-ins under fair ('rough,' per NADA) condition." This was then followed by one of them stating, "I have to protect Mr. Fischer's investment [in this company]." They then eluded to (by using their own experience) that I continued with the hail damage claim through my insurance, get "cut a big fat check," use that to pay for other things, and drive my current car until it dies. At the end of this, they said that what I owe on the loan "is a lot for that [my trade-in] car." This was said without asking my financial situation. In actuality, I had the money to pay off the loan in full, as well as make a substantial down payment. I was waiting to see how to maneuver it all best based on the trade-in offer and knowing that the hail damage was present. In addition, I had pre-approval for an auto loan through my chosen financial institution. I tried to just convey the facts of my experience in this review, leaving it for readers to decide if this is the car buying experience they would like. My mother accompanied me for support while I was at Fischer Honda. She said that she was speechless due to the tone of voice, delivery of message and manner in which questions were answered, insulting offer made on the car (in rough condition it still NADA book values for $5800 before the hail damage), and the overall disrespect that was demonstrated. She also said that it was obvious they just wanted to go home. My experience was accurately described through her perspective. I felt like I was talked down to and dismissed. They were not interested in selling a car. Rather, it seems that a few thousand dollars were worth holding on to, in order to protect "Mr. Fischer's investment," over selling a new car.