Tracy Mazda
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Dealership Service Review
service Rating
AMAZING SERVICE!!!
Written by 10/11/2015
onI had been driving for the past 4 hours with 2 toddlers in the car. When we pulled up to a stop light my car started smoking out the hood. After pulling over and realizing it wasn't on fire but something was definitely wrong I called the Tracy Mazda service department nearby. Even though they were closing soon they said I could bring the car by to get check out. It turns out the place I had taken my car previously for an oil change forgot to put the cap back on. I had oil all over the engine from the long drive. Tracy Mazda cleaned up the engine, topped off my oil, and replaced the cap all for FREE! While we waited they had a play area for my kids to be entertained. I was able to complete the drive home without having to worry about my car. I would definitely return to this dealership for any other car needs that may arise. Thank you so much Tracy Mazda I was one very worried mom that you completely took care of.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes