Victory Toyota

I purchased a certified Toyota from Victory Toyota at the end of 2009. The car has been good and the price, after haggling was also good. I would have given them three stars based on the sale alone, but the after sale customer service was horrible. I dealt with John Sercia, the internet sales person, who bordered on uninterested during the sale, and he was not friendly nor unfriendly. During financing I dealt with George Czechowski, a chipper young fellow who was professional but quick. I got a decent price for the car and would give them 3 stars based on that alone. We get down to one star because after the sale I had two minor issues with the car. And I did receive a total of three "form letters" from salesperson John Sercia after the sale asking me to call him if I had any issues. So I did, but he never once returned my calls. Finally I called Larry Cartmill, the used car manager, who was rude but efficient and quickly resolved both issues but also never called me back to give me an update. I've purchased three different cars from dealers and this dealership was average during the sale and by far was my worst experience after the sale. If you are thinking about Victory Toyota, don't, there are dealers in Salinas and San Jose who will treat you the same, maybe better, and you'll probably get the same or maybe better price