Manly Honda

My experience with Manly Honda was...exhausting. I was very pleased after a day of test-driving to have settled on the Honda HR-V, and Tony, the sales guy I was dealing with, seemed friendly and helpful. He looked into which cars he could trade for, since they didn't have the model I wanted on their lot (the car is new in 2016 so hard to find), and after a bit of calling around he set up a contract for a Mulberry EX, which I was supposed to pick up the following day. I spent an hour in the finance office (during which I was also on the phone with an insurance broker, and was sold on an extended warranty in a confusing way), signed all the papers, gave them a $6000 deposit check, and walked off happy to have a car on the way. I had arranged for my friend to pick the car up the next day while I was out of cell service in Tomales Bay. When I got back into service, I had two calls from the dealership and a text from my friend telling me not to talk to them until I talked to her. I got to her house an hour later and discovered that Manly didn't have my car because it had already been sold! They had told her I could have a similar one if I was willing to pay an extra $1100, but I was exhausted and livid; I was starting a new job with a long commute the next week, which was why I wanted a car so soon, and this was just another delay. We went into the dealership and Tony and his manager, Brian, were apologetic, if a bit simpering. They promised to get me the exact car I wanted, giving me a loaner for however long it took to get the car, and to redo the contract from scratch (meaning I could avoid the extended warranty and save $2600), as the old one was 'void because the VIN couldn't be delivered'. They also promised me my deposit check would be ripped up. I was to get a call on Tuesday morning confirming the details, then I would come back and sign a new contract, put down a new deposit, and get my loaner. Tuesday I waited all day for a call and got nothing. By Tuesday night I had decided to scrap the Honda and look at other cars; I was certainly not interested in chasing Manly to give them ANOTHER sale. But on Wednesday morning I checked my bank account and saw that they had deposited my check!! I was INCENSED and called the dealership multiple times, leaving around 7 voicemails on three different people's machines, and I emailed Tony as well. I also called my bank, who promised to do what they could to stop payment but told me they weren't sure they could recover the money if it had fully gone through. I heard nothing for a couple hours, as I kept trying to get a human on the phone and considered my legal options. Finally Brian called me back, after my second voicemail and a couple calls from my boyfriend as well, and he was again apologetic without really owning the problem. He did say that if I sent him evidence of the money leaving my account they would send me a check via FedEx overnight. I did, and he had a check cut. The bottom line is this: dealing with Manly was a giant headache during a week when I was already stressed enough. All of the mistakes that were made might not have been Tony's or Brian's or Manly's fault, but NOBODY handled them well enough until I had already lost a week of my life and $6000 (which I needed for a deposit on another car). I will never deal with them again.