DCH Honda of Mission Valley

It's always a joy and so refreshing to catch people doing things right. The three members of the DCH Honda of Mission Valley family who served me in the process of purchasing my car recently each went well above and beyond in Delivering Customer Happiness to me, each with a huge, warm, genuine smile. Isaiah Owensby was the consummate sales professional, maintaining a friendly, informative, helpful stance from start to finish and even after the sale. His relationship-building skills are impeccable and are a great differentiator. Shanel Lopez not only got me better financing terms than I thought would currently be available to me but was able to utilize professional relationships she has established and nurtured among funding source colleagues to secure even better terms...on her own initiative! Daniel Dees in the service department immediately made it very clear he would accommodate my schedule and requirements right away, putting me at the head of the line, to correct a part that needed replacement that malfunctioned as I drove home two days earlier on the day I bought the car. It is obvious that this dealership attracts people who truly want to serve, and are really great at doing that. I sensed it as I walked into the showroom. This culture is established in any organization from the top down, so kudos to the general manager, Peter Robertshaw. My coming to this dealership was not especially a conscious selection. However, I couldn't be happier that it's turned out this way. Looking forward to a long, mutually beneficial relationship, and letting my circle of friends, acquaintances, colleagues, and anyone who reads these reviews know what a great place DCH Honda of Mission Valley is. With much gratitude, Paulette Ensign