Towne Mazda

Their had a very nice sales rep who helped me find the right car. I really appreciate that. But it seems once you have signed the contract, there is not too much they want to help with their customers. The nightmare started when I tried to cancel the maintenance package purchased along with the leasing car in Sep 2015. Half a year after the cancellation, I still have seen a single penny. Last time I went back to them, their finance manager tried to tell me that they can't even find my records for the maintenance package and did not know when it is cancelled and have me calling Mazda and my bank to find out what happened. After I confirmed with the bank that they have not receive the refund, the finance manager sent me back and promised to contact me in a few days. However I waited for about two weeks, no body called me. So I sent another email and waited for another few weeks, ended up with no response. Finally I was out of patience and called back. The first time the front desk assured me that the finance manager is a very responsible guy and will get back to me soon. I trusted him and waited another few weeks to call the second time. During the last conversation, the finance manager again promise to get back to me by the end of that day or next day. Now I am not even surprised that I haven't hear anything from them a week later.