Chapman BMW on Camelback
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Dealership Service Review
service Rating
Paid for Service Not Performes
Written byon 07/24/2014
Went in for oil change.
When I received my vehicle back, the oil lights had not been reset.
Took the vehicle back in and asked that they verify that the oil had been changed.
Was informed that the tech forgot to reset the lights.
My oil is still black.
I have been taking my vehicle to them for 2.5 yrs.
During this time period, the measurement on my brakes have been constant.
On my last visit, the pad thickness decreased to 5mm, half of previous measurement.
The current measurement was confirmed.
I was told previous techs must have eyeballed the measurement.
Considering the vehicle goes thru a 31pt inspection during each visit, eye balling is not acceptable.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable