Bradley Chevrolet

This letter is to express my complaint against Bradley Chevrolet of Lake Havasu City, AZ, and General Manager Paul R. My complaint is based on the following: On June 25, 2013 I purchased a 2005 Chevrolet Corvette from Bradley Chevrolet in Lake Havasu City, AZ. I expressed my concern to the salesperson about the Corvette being completely electronic, no key back up for anything as far as unlocking doors, and starting the car if electronic components failed. I was assured all was great with the electronics in the Corvette and I shouldn’t worry. On July 2, 2013, I was stranded at work when the Corvette would not start. I contacted Bradley Chevrolet the next morning on what to do. It was only at that time was I told about the alternate way of starting the car through inserting the fob into a slot located in the glove box. The car started, and I cleared up the issue with the failed fob, but only after having to leave the car overnight and finding a ride home, then back to work. On July 11, 2013, I was AGAIN STRANDED, when the Corvette wouldn’t start. This time, it was NOT an easy fob issue to correct and get me on my way. I had to have the Corvette towed from the parking garage the next morning and to my local dealer in Henderson, NV for repair. After two days of technicians trying to diagnose the problem, it was finally repaired and returned to me two more days later. Four days without transportation and I was NOT told I had a rental car available to me through the warranty! While the Corvette was in the shop, the “warranty” had still not been activated or made available to look up by the dealership in order to determine who was going to pay for the repairs. Paul R at Bradley Chevrolet was contact by service writer from Henderson Chevrolet regarding the issue. Paul’s reply to Henderson Chevrolet was to go ahead and make repairs; the bill would be covered by warranty or by him through his dealership. The repair was authorized. I expressed my dissatisfaction and loss of confidence with the corvette to Paul R this “electronic failure” is exactly what I was afraid of when I purchased it, but I caved in to the sales pitch. I expressed my intentions to unwind the loan, and have Bradley Chevrolet take the car back. Paul R went through great lengths to talk me into keeping the car, that this failure was “rare” and that the Corvette was a great car, no problems, give it a second chance, etc… A few weeks after repairs had been completed on the corvette, I went back to Henderson Chevrolet to inquire about another “electronic” issue showing symptoms on the car. I was met with an angry service writer who advised me that neither he, nor Henderson Chevrolet wanted to see me or my Corvette again. He went into detail about how the warranty did NOT meet their “terms” of payment and that “Paul” did not come through with payment as promised either, so essentially Henderson Chevrolet was “stiffed” on the repair bill. (over $1,000.00) I contacted Paul R in regards to the delinquent warranty. I was told a new warranty would be worked up with better terms for repair facilities, and one that has just as good a coverage as the current one. While this warranty was being drawn up and activated, the Corvette left me STRANDED AGAIN on Sept.18,2012. Car would not start. All the “tricks” I was told about, and changing fobs did NOT work. Car was dead. I AGAIN, had to have the corvette towed to a repair facility (at my expense) and go for days without transportation. Two days after the Corvette sat at the repair facility; I was finally advised of the cause of failure and further advised that the warranty “conveniently” did NOT cover “that part” I was stuck with a $880.00 repair bill due to Paul R setting me up with a poor warranty with inadequate coverage. After being stranded 3 times over electronic failures on the Corvette, I had enough. I was no longer confident in the car, I lost trust in the warranty, and no longer wanted the car. I contacted Paul R about bringing the corvette back to him to trade out for a different vehicle. He told me that wouldn’t be a problem, that he would gladly take the car back, and put me in something else. I told him that I was not interested in another Chevrolet product and asked if he had any connection to Bradley Ford ( it seemed to me both dealerships were owned by the same entity) Paul stated to me that he DID in fact have influence at Bradley Ford and he could help me out with something from there. Paul passed me off to one of the salesman who contacted me regarding putting a deal together for a different vehicle. I discussed a few options I would consider with Salesman Brad A. Brad stated he would get back with me on “numbers” on a different vehicle. After NOT hearing back from Brad for a couple days, I contacted him. Brad A apparently had a change of heart and said no deal could be made, and that Paul had NO affiliation or influence with Bradley Ford, therefore, NOTHING will be done regarding trading in the Corvette. This entire situation is due to poor business practice if not downright deceptive business practice on the part of Paul R and Bradley Chevrolet. I feel Bradley Chevrolet owes me compensation for the financial burden and inconvenience placed on me as a result of a poor vehicle transaction, and empty promises. Copies of this complaint will be sent to the BBB, Arizona DMV, Arizona Chamber of Commerce, Lake Havasu City Rotary, and any public forum I can find to bring attention to this disaster of a Dealership and General Manag