2010 Suzuki Kizashi GTS: Service at 15,000 Miles
February 11, 2011
Suzuki recommends maintenance on the 2010 Kizashi GTS every 7,500 miles. When we rolled over 15,000 the other week it was time to schedule our second service. Quality Suzuki in Midway City took good care of us at the last interval, so we returned expecting the same treatment. We didn't get it.
Our first mistake was not returning to Paul, the service writer that handled our Kizashi at 7,500 miles. We phoned in our appointment with him but he wasn't in by the time we arrived. Instead, another member of the service team helped us.
"Come into my office," he began. We sat down and went through the normal routine. We requested the Suzuki-recommended 15k service and he printed out an estimate with a list of items. Two of them caught our eye: replace cabin air filter and throttle body service.
First, we questioned the throttle body service. "Oh yeah, the valve starts sticking at around 50-60,000 miles if you don't service it." We restated that we were only interested in the items recommended by American Suzuki, not the dealer version. "Yes, this is recommended by Suzuki," he assured us. As you might suspect, this was not stated as necessary according to the owner's manual. We let him do the service for no reason other than to call him out on this blog.
Our Suzuki literature informed us that the cabin air filter wasn't due for replacement until the 30k service. We were again told that Suzuki recommended we do it now. And again we let him perform the service. When we paid the bill later, the advisor even had the nerve to say, "That was the first cabin air filter we've replaced on a Kizashi. Our wholesale price is $140. Good thing for you I'd already quoted you a lower price." We paid $95 for the filter.
Our first service at Quality Suzuki was pleasant. It was the reason we went back. But this visit made us not want to go back again. The advisor didn't see us as customers, but instead, dollar signs. Quality Suzuki, you lost our business. With business models like this, should we be surprised that Suzuki dealerships are going out of business?
Total Cost: $208.42
Days out of Service: None
Mike Schmidt, Vehicle Testing Manager @ 15,478 miles