2010 Suzuki Kizashi GTS: Buying Without a Net?
December 16, 2010
I've had my first two drives in our 2010 Suzuki Kizashi and will merely echo all the things my astute fellow editors have said: It's perky, responsive and extremely fun to drive (I'm just reacquainting myself with manual transmissions, and I loved this one). I also appreciated the Kizashi's zen-like instrument array. I've pretty much had it with the nav/radio/DVD/DVR/HD/3D clutter. Let's just show the radio station and keep our eyes on the road.
But would I buy one, given the much-discussed dearth of dealer support for service? After reading the comments here, I assumed that there wasn't a Suzuki dealership west of the Mississippi. So I dropped my home zip code into Suzuki's online dealership finder and learned that there are two in Orange County, in cities not far from where I live. (And yes, I would go behind the dreaded Orange Curtain for auto buying and service. If the OC is good enough for John Wayne and the Real Housewives, it's good enough for me.)
Besides, I currently get my 2000 Acura TL serviced at a dealership that's eight (surface street) miles from home. If I were a Kizashi owner who needed service, I'd have to go 14 (freeway) miles. Should that be a deal breaker?
Put it this way: I wouldn't let six miles stand in the way if I was considering the Kizashi among other cars at the excitement/expense intersection Suzuki's marketeers have plotted. On the other hand, Suzuki ranks poorly in J.D. Powers' most recent service satisfaction survey. So I'd have to factor that into the equation. And give the car a few more drives.
Carroll Lachnit, Features Editor @14,724 miles