2014 Kia Cadenza: Help When You Need It
February 18, 2014
I pair my phone to just about every new car I get in and it's not always obvious how to do it. Our 2014 Kia Cadenza is actually quite easy to figure out, but Kia knows that everyone has a different level of comfort with such things so it displays the phone number to its customer assistance program right on the screen.
Why is this worth noting? For one, it's just plain smart. You have customers who might be having trouble pairing a phone so why not give them an easy out if they get frustrated? They already have their phone in their hand.
It's also worth noting because while many, if not all, manufacturers have customer assistance lines, but if you don't have the number handy they don't do much good. I would have never thought to call Kia to get help pairing a phone, but when the number is right there on the screen it becomes a viable option. Not groundbreaking stuff here, but it is smart design.
Ed Hellwig, Executive Editor