Help When You Need It - 2014 Kia Cadenza Limited Long-Term Road Test
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2014 Kia Cadenza Limited Long-Term Road Test

2014 Kia Cadenza: Help When You Need It

February 18, 2014

2014 Kia Cadenza

I pair my phone to just about every new car I get in and it's not always obvious how to do it. Our 2014 Kia Cadenza is actually quite easy to figure out, but Kia knows that everyone has a different level of comfort with such things so it displays the phone number to its customer assistance program right on the screen.

Why is this worth noting? For one, it's just plain smart. You have customers who might be having trouble pairing a phone so why not give them an easy out if they get frustrated? They already have their phone in their hand.

It's also worth noting because while many, if not all, manufacturers have customer assistance lines, but if you don't have the number handy they don't do much good. I would have never thought to call Kia to get help pairing a phone, but when the number is right there on the screen it becomes a viable option. Not groundbreaking stuff here, but it is smart design.

Ed Hellwig, Executive Editor


Comments

  • hybris hybris Posts:

    I don't like the font they are using as I had to stop a moment to figure out if the device name as sch-1s3s or 5ch-1535. Of course after a moment its neither but a clearer font would be a good idea.

  • throwback throwback Posts:

    I still don't understand why this car exists. The Optima is cheaper, can be optioned just as nicely, and looks way better. How are they selling?

  • agentorange agentorange Posts:

    Given the goat-rope (sorry goats) that is the Bluetooth so-called standard, I think Kia have been VERY smart here.

  • If you're on the phone with Kia's customer help line, how are you going to pair the phone if the phone is being used? I'm fairly competent with electronics and such, but when I call customer help it's often because I need somebody to talk me through a process. I think a video on the display screen would be more useful. Why this hasn't been thought of is beyond me...

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