2012 Honda CR-V Long-Term Road Test


2012 Honda CR-V: 20,000-Mile B1 Service Complete

April 23, 2013

2012 Honda CR-V

Earlier this week, I took our long-term 2012 Honda CR-V to the dealership to address the B1 service reminder that popped up just before it hit 20,000 miles. I showed up at Honda of Santa Monica just before 11 on Monday morning. I didn't have an appointment, so I pulled right in to the service department's dedicated lane for customers without appointments.

Within 30 seconds, a porter approached and asked what I wanted.

"I'd like to get a B1 service if I can," I said.

"Sure, I'll get a service advisor for you," she replied.

Sure enough, a friendly advisor appeared at my door with his own iPad about 30 seconds after that.

2012 Honda CR-V

2012 Honda CR-V

That iPad made all the difference. The advisor was able to look up the CR-V's VIN quickly to pull up details from its previous visit here. He then quickly set up a repair order for the B1 service. I know that 0W20 synthetic is required for the CR-V, and I knew that our long-termer had its crankcase filled with 0W20 Mobil 1 during its last oil change, so I made sure to confirm it would be getting the same at this dealership (other Southern California car dealers have been known to use synthetic blends on cars that require 0W20). He assured me it would.

B1, by the way, is Honda terminology for a somewhat more extensive service. In addition to changing the oil and rotating the tires, the service technician is supposed to inspect the brake lines and hoses, suspension and steering components, driveshaft boots, the fuel lines, and the condition and level of all fluids.

My advisor's initial estimate for the service was $157.91. I tried to use a coupon I'd printed off the website (it wasn't for the B1 service specifically). Regrettably, he said he couldn't apply it to this service but offered to apply a 10-percent-off coupon to the final bill. At this point, we were still standing outside next to the CR-V, and I wouldn't have had to go inside at all, except that I wanted a hard copy of the repair order.

We went inside, and the advisor quickly printed one for me and promised the CR-V would be ready by 3. I hopped into the shuttle (an aging but serviceable first-generation Honda Odyssey) and got a ride to the office.

At 1:20 p.m., I got a call from the advisor that the Honda CR-V was ready and in tip-top shape. Presently, it was queuing up for a turn in the dealership's car wash machine, and I could come pick it up any time before 7 that evening.

I picked up the CR-V about an hour later and was pleased to find the total bill did indeed reflect a discount: It was $139.07 with tax. That's right in line with the Edmunds.com Maintenance Calculator's suggestion that you should pay $145 for a 20,000-mile service on a 2012 Honda CR-V if you live in the 90404 zip code. As we've said many times, the cost of living and caring for a car in Southern California is high.

Overall, this was an incredibly painless service. It's a great idea to let the service advisors use iPads, because at least at this dealership, it makes the whole data entry process go much quicker.

One final note: The service tech remembered to reset the oil life monitor. This should always happen, but it doesn't always, so nice work.

Erin Riches, Deputy Editor @ 20,457 miles

Comments

  • stovt001_ stovt001_ Posts:

    Isn't it kinda crazy that simply doing a very basic service correctly and only ripping you off less than you're expecting to be ripped off qualifies as a good experience when it comes to dealerships? Nice that they did get it done early, but our standards are pretty darn low.

  • sodaguy sodaguy Posts:

    The dealer must receive very few requests for full-synthetic 0w20 since people are usually upset about needing to pay extra for the bulk syn-blend, genuine Honda 0w20.

  • What are the "Tablets" that were billed out on the oil change? Is there some kind of additive that Hondas require in the oil?

  • huisj huisj Posts:

    I think that's the surcharge for the service manager having an IPad. Just passing the costs on to the consumer.

  • fordson1 fordson1 Posts:

    Once it's on a lift, how long is it going to take to inspect the brake lines and hoses, suspension and steering components, driveshaft boots, the fuel lines, and the condition and level of all fluids? You do that while the old oil is draining out. Pennzoil Platinum is great oil, but not at ten bucks a quart. Right now, you can get the 5+ quart jug and a Purolator PureOne filter for $30 at Advance Auto - call it $5 for the filter and $5 a quart for the oil. I dunno - there is just something wrong with paying double for all parts and supplies, and then crossing your fingers hoping they get everything right that I can get right in my sleep.

  • jayrider jayrider Posts:

    Every dealer for every car I've owned gets a free inspection of all the things you were charged for as part of the oil change. The synthetic change is about $50 and tire rotation is $20, so you got hosed [upper radiator] for $70 which is double. All you would have had to do was inform them the comprehensive inspection is part of the oil service --- never go for any service procedure that is represented by a package reference [B1] unless you enjoy overpaying.

  • charles_guy charles_guy Posts:

    quote: (1) [i]I know that 0W20 synthetic is required for the CR-V[/i] and (2) [i]I picked up the CR-V about an hour later and was pleased to find the total bill did indeed reflect a discount: It was $139.07 with tax. That's right in line with the Edmunds.com Maintenance Calculator's suggestion that you should pay $145 for a 20,000-mile service on a 2012 Honda CR-V if you live in the 90404 zip code.[/i] (1) full syn is wrong as crv is listed per manual @ 0w-20 which can be a blend or full syn (2) i always check dealer sites for coupons so next time check dealer site for coupons "Includes: Change oil up to 5 qts.- Install Honda genuine oil filter - Multi-point inspection - Vehicles with 0/20 grade are $59.95" http://www.hondaofsantamonica.com/specials/service.htm (Multi-point inspection includes all that hose n brake checking stuff) 59.95+tax (59.95+(59.95x.095))=65.65 crv in the air doing oil so rotating tires=? edmunds payed 139.07 ipad & service advisor=fancy and less money in your pocket

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The Edmunds TCO® estimated monthly insurance payment for a 2012 Honda CR-V in VA is:

$114 per month*
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