2012 Honda CR-V: 20,000-Mile B1 Service Complete
April 23, 2013
Earlier this week, I took our long-term 2012 Honda CR-V to the dealership to address the B1 service reminder that popped up just before it hit 20,000 miles. I showed up at Honda of Santa Monica just before 11 on Monday morning. I didn't have an appointment, so I pulled right in to the service department's dedicated lane for customers without appointments.
Within 30 seconds, a porter approached and asked what I wanted.
"I'd like to get a B1 service if I can," I said.
"Sure, I'll get a service advisor for you," she replied.
Sure enough, a friendly advisor appeared at my door with his own iPad about 30 seconds after that.
That iPad made all the difference. The advisor was able to look up the CR-V's VIN quickly to pull up details from its previous visit here. He then quickly set up a repair order for the B1 service. I know that 0W20 synthetic is required for the CR-V, and I knew that our long-termer had its crankcase filled with 0W20 Mobil 1 during its last oil change, so I made sure to confirm it would be getting the same at this dealership (other Southern California car dealers have been known to use synthetic blends on cars that require 0W20). He assured me it would.
B1, by the way, is Honda terminology for a somewhat more extensive service. In addition to changing the oil and rotating the tires, the service technician is supposed to inspect the brake lines and hoses, suspension and steering components, driveshaft boots, the fuel lines, and the condition and level of all fluids.
My advisor's initial estimate for the service was $157.91. I tried to use a coupon I'd printed off the website (it wasn't for the B1 service specifically). Regrettably, he said he couldn't apply it to this service but offered to apply a 10-percent-off coupon to the final bill. At this point, we were still standing outside next to the CR-V, and I wouldn't have had to go inside at all, except that I wanted a hard copy of the repair order.
We went inside, and the advisor quickly printed one for me and promised the CR-V would be ready by 3. I hopped into the shuttle (an aging but serviceable first-generation Honda Odyssey) and got a ride to the office.
At 1:20 p.m., I got a call from the advisor that the Honda CR-V was ready and in tip-top shape. Presently, it was queuing up for a turn in the dealership's car wash machine, and I could come pick it up any time before 7 that evening.
I picked up the CR-V about an hour later and was pleased to find the total bill did indeed reflect a discount: It was $139.07 with tax. That's right in line with the Edmunds.com Maintenance Calculator's suggestion that you should pay $145 for a 20,000-mile service on a 2012 Honda CR-V if you live in the 90404 zip code. As we've said many times, the cost of living and caring for a car in Southern California is high.
Overall, this was an incredibly painless service. It's a great idea to let the service advisors use iPads, because at least at this dealership, it makes the whole data entry process go much quicker.
One final note: The service tech remembered to reset the oil life monitor. This should always happen, but it doesn't always, so nice work.
Erin Riches, Deputy Editor @ 20,457 miles